According to DGCA data, in October, 2018, IndiGo had almost 43% share of domestic air travel market. When it flew over 50 lakh domestic passengers in October, it became the first Indian airline to reach that scale of monthly travel figure.
The airline announced its first ever quarterly loss since listing three years ago, of Rs 652.1 crore for the July-September, 2018, period versus a profit of Rs 551.6 crore in same time last year. A combination of high oil prices, weak rupee and fares that do not reflect the higher costs made India’s only profitable airline fly into red.
The attempts to increase ancillary revenue like its recent decision to charge for all seats during web check-in ran into turbulence with both its passengers and the government. The airline’s massive size has also led to complaints from flyers and parliamentary panel, with the main grouse that some of the airline’s burgeoning staff being arrogant. The LCC is trying to address these issues. Non-availability of “real” hot food, as opposed to put-hot-water-in-noodle-cups, for purchase on board is another issue that bugs IndiGo’s frequent flyers.
06/12/18 Saurabh Sinha/Times of India