Did you know that a consumer court in Maharashtra has ordered Jet Airways to pay a 72-year-old Rs 25,000 along with interest as compensation for rescheduling his flight without informing him? It was reported last week that the consumer court, while passing the order, clarified, “Rescheduling a confirmed ticket without prior permission of the individual amounts to negligence on part of the company. It caused him inconvenience which also amounts to mental harassment of the senior citizen, for which the complainant is entitled to compensation.”
Now this is good news for fliers. Many of us, if not most of us, have at least one horrifying story about the bad service of an airline. It could range from a rescheduled or cancelled flight to fighting for refunds. Not many of us know the recourse that we can take or our basic rights as a flier in such situations.
The aviation regulator, Directorate General of Civil Aviation (DGCA), has laid out rules that airlines should follow in case of delays, cancellations and refunds.
What with it being winter now, delays and cancellations are commonplace and as a flier it would do well to know your rights. Here is a look at some consumer’s rights according to the DGCA.
27/12/18 Tania Jaleel/Economic Times